And You think you’ve got problems!

And You think you’ve got problems!

In line with our discussion of creating successful outcomes, here are some funny pictures of results created by some people who just couldn’t get it right. You think you’ve got problems? Reply to me if you laughed. Is it the laughter of recognition? [rev_slider...
Happy Holidays: A Story About Customer Service Culture and Accountability

Happy Holidays: A Story About Customer Service Culture and Accountability

“We practice NEAT here”, said the manager. “What’s NEAT?” said the temp. “It’s an acronym. It stands for – say the customer’s Name, make Eye contact, Ask Questions and say Thank you. We really want the customer to experience how special she is.  At our business...
Thanksgiving Every Day?

Thanksgiving Every Day?

Tom, a business manager, told me. “I don’t have to thank my employees. They’re doing their jobs. That’s what they’re paid to do. I’ll thank and praise them when they do something extra.” Me: “Do you like to be praised? Do you like to be thanked?” Tom: “Sure, but only...