Peace, Love, Joy, Hope – Are They Real For You?

Peace, Love, Joy, Hope – Are They Real For You?

Our holiday wishes are all about peace, love, joy and hope.  Are we saying the same old things over and over without really meaning them? Or are we taking action consistent with our holiday sayings?  Gandhi says ‘Be the change you want to see in the world.’ What if we...
Giving Thanks: My Dad’s Story

Giving Thanks: My Dad’s Story

Happy Thanksgiving!! What are you thankful for? Or a better question: Are you thankful? Thankfulness is a state of being. It’s a mentality that you choose no matter what’s going on around you. When you are appreciative, you’re coming from a sense of abundance –...
Does your business provide extraordinary customer service?

Does your business provide extraordinary customer service?

When I talk to business owners, I always ask “how is your customer service?” Generally they say, ‘Fine.’ Then they go on to talk about other problems with employees or revenue generation. Then I ask, ‘How do you know?” Usually they don’t know. They tell a few...
Ideas to Build a Customer-Centric-Bottom-Line

Ideas to Build a Customer-Centric-Bottom-Line

How often do you acknowledge and praise each of your employees? The Problem: As a business owner or manager you get caught up in the daily tasks, the things you have to get done.  Because you are task and deadline focused, you sometimes forget to praise your...