Category Archives: Advanced

How do you arrange your business so you have time for a balanced life?

How do you arrange your business so you have time for a balance life? What makes it tick so it’s a success without you being there all the time? How have you set it up so it doesn’t depend so much on you being there? Meet Robert Rivadeneira of York Building Services who asks these […]

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How do you manage several businesses at once, delegating while reserving the things for yourself that you do best? 

How do you navigate the tricky waters  of having a business partner? Wouldn’t you like to hear about  that from someone who’s already been there?  How about managing several businesses at once, delegating while reserving the things for yourself that you do best?  Meet Lara Kisielewska, CEO of three marketing related domestic and international businesses who asks these questions. CEO […]

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Are You and Your Business Partner Having Problems?

We all start businesses with good intentions. ‘We’ll both work hard. We‘re good friends and we respect each other. Our combined skills will be needed for the business to be successful. A partnership will help the business grow more quickly.’   Then life happens. One owner decides to get married and children come soon after […]

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Using Level 3 Conversations to Bring Out the Best in Your Staff

  Drew just got done giving his staff of five the parameters of a new service they would be offering, how it would be rolled out, what the CEO wanted the company to be known for and what a high quality deliverable would look like.   Then he said, “Let’s now have a level 3 […]

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Ask your staff: Are you pursuing the opportunity or open to it?

A good question for many business leaders, managers and employees. Pursuing an opportunity or a skill or a goal is being proactive, being tenacious like a dog with a bone. It’s strategizing and putting in what’s missing. It’s looking at it from every angle. It’s being unreasonable and persistent. It’s self generating and using initiative […]

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Does your business provide extraordinary customer service?

When I talk to business owners, I always ask “how is your customer service?” Generally they say, ‘Fine.’ Then they go on to talk about other problems with employees or revenue generation. Then I ask, ‘How do you know?” Usually they don’t know. They tell a few anecdotes. They talk about some repeat business which […]

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Joan Rivers, Will Broadway Dim Its Lights?

How do we think of Joan Rivers? Comedienne? TV star? Broadway star? Is she perceived as a Broadway star so she could have the usual tribute of the dimming of the Broadway lights in her honor? Some people said no, namely the Broadway League, which represents theater owners and producers. Some people said yes – […]

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Does Your Whole Organization Focus On Your Client All the Time?

The Problem: You have very dedicated staff who do their respective jobs well. However, sometimes they get caught up in back office functions, the minutia and the deadlines and forget that ultimately it’s all about the customer. Solution: At every meeting make sure there is an empty seat at the table. This includes planning meetings, […]

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