What Questions Would You Bring To Other CEOs?

What Questions Would You Bring To Other CEOs?

Would you talk about the issues George so ‘eloquently’ said were on his mind?Hiring and Firing employees?Cash flow?Setting goals?Growing your business to take it to the next level?Each CEO Discussion Group (facilitated by author & executive coach Jeri...
Using Level 3 Conversations to Bring Out the Best in Your Staff

Using Level 3 Conversations to Bring Out the Best in Your Staff

 Drew just got done giving his staff of five the parameters of a new service they would be offering, how it would be rolled out, what the CEO wanted the company to be known for and what a high quality deliverable would look like. Then he said, “Let’s now have a level...
Happy Holidays: A Story About Customer Service Culture and Accountability

Happy Holidays: A Story About Customer Service Culture and Accountability

“We practice NEAT here”, said the manager. “What’s NEAT?” said the temp. “It’s an acronym. It stands for – say the customer’s Name, make Eye contact, Ask Questions and say Thank you. We really want the customer to experience how special she is.  At our business...
Counting to 20

Counting to 20

I have a pool at my house in PA, just beyond the Poconos. Now that the summer is winding down  the temp is in the 80’s during the day and the 60’s at night. That means the pool water is cooling down. Ohh! Pretty chilly when I’m getting in to swim my laps. I like to be...
Peace, Love, Joy, Hope – Are They Real For You?

Peace, Love, Joy, Hope – Are They Real For You?

Our holiday wishes are all about peace, love, joy and hope.  Are we saying the same old things over and over without really meaning them? Or are we taking action consistent with our holiday sayings?  Gandhi says ‘Be the change you want to see in the world.’ What if we...