Category Archives: Business Newsletter

Jeri Quinn and Joy Rosenthal on Balancing Work & Life and also Optimizing the Talents of Your Staff

Do you wonder about how to balance the responsibilities of being a CEO/Managing Partner and still have a personal life? And how do you optimize the talents of all your staff? Meet Joy Rosenthal of Rosenthal Law and Mediation who asks these questions. CEO Discussion Groups are peer advisory groups of CEO’s, Presidents, business owners, […]

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Talk to other CEOs about Time Management

Time! Your time! Your employees’ time! Do you want to know how other CEO’s work their schedules? How they make more time for themselves? CEO Discussion Groups are peer advisory groups of CEO’s, Presidents and business owners who meet 5 times to discuss what’s important to them. Meet Frank Rasizzi of J. Christopher Interiors. In […]

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Using Level 3 Conversations to Bring Out the Best in Your Staff

  Drew just got done giving his staff of five the parameters of a new service they would be offering, how it would be rolled out, what the CEO wanted the company to be known for and what a high quality deliverable would look like.   Then he said, “Let’s now have a level 3 […]

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Getting Employees to Deliver Results

Mark was aggravated. Shelly had just told him, ‘We’re not going to meet our projections.” She had created goals that were important to the organization. Without their completion, other departments couldn’t move forward. Now she and her team were falling short. What was he going to do? Get bossy and demanding? Question? Plead? Yell? Act […]

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Happy Holidays: A Story About Customer Service Culture and Accountability

“We practice NEAT here”, said the manager. “What’s NEAT?” said the temp. “It’s an acronym. It stands for – say the customer’s Name, make Eye contact, Ask Questions and say Thank you. We really want the customer to experience how special she is.  At our business we hold each other accountable for always providing a […]

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Thanksgiving Every Day?

Tom, a business manager, told me. “I don’t have to thank my employees. They’re doing their jobs. That’s what they’re paid to do. I’ll thank and praise them when they do something extra.” Me: “Do you like to be praised? Do you like to be thanked?” Tom: “Sure, but only when I deserve it.” Me: […]

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