How do you manage several businesses at once, delegating while reserving the things for yourself that you do best? 

How do you manage several businesses at once, delegating while reserving the things for yourself that you do best? 

How do you navigate the tricky waters  of having a business partner? Wouldn’t you like to hear about  that from someone who’s already been there?  How about managing several businesses at once, delegating while reserving the things for yourself that you do...
Happy Holidays: A Story About Customer Service Culture and Accountability

Happy Holidays: A Story About Customer Service Culture and Accountability

“We practice NEAT here”, said the manager. “What’s NEAT?” said the temp. “It’s an acronym. It stands for – say the customer’s Name, make Eye contact, Ask Questions and say Thank you. We really want the customer to experience how special she is.  At our business...
Giving Thanks: My Dad’s Story

Giving Thanks: My Dad’s Story

Happy Thanksgiving!! What are you thankful for? Or a better question: Are you thankful? Thankfulness is a state of being. It’s a mentality that you choose no matter what’s going on around you. When you are appreciative, you’re coming from a sense of abundance –...
Joan Rivers, Will Broadway Dim Its Lights?

Joan Rivers, Will Broadway Dim Its Lights?

How do we think of Joan Rivers? Comedienne? TV star? Broadway star? Is she perceived as a Broadway star so she could have the usual tribute of the dimming of the Broadway lights in her honor? Some people said no, namely the Broadway League, which represents theater...
Does Your Whole Organization Focus On Your Client All the Time?

Does Your Whole Organization Focus On Your Client All the Time?

The Problem: You have very dedicated staff who do their respective jobs well. However, sometimes they get caught up in back office functions, the minutia and the deadlines and forget that ultimately it’s all about the customer. Solution: At every meeting make sure...
What are you tolerating in your business?

What are you tolerating in your business?

A young Vice President in a financial services company was talking about his career and the accolades he got from his manager and the owner of the company. My client has demonstrated his superior team leadership skills with his operations team. He’s also doing a great...