by Jeri Quinn | Mar 10, 2011 | Customer Service, Employee Engagement & Staff Retention, Executive Coaching, Leadership
Many of the Executive Coaching clients I’ve worked with seem to be unaware of the “Shadow” they cast as a Leader. It’s a shadow that reflects what a leader pays attention to, how they respond to crisis, deal with a disagreement, treat those around them, and behave in...
by Jeri Quinn | Jan 11, 2011 | Customer Service, Sales
In a sales situation he (or she) who has the most certainty prevails. Are you certain of the value you and your organization bring to a client? Are you certain that what you provide is exactly what the client needs? Are you certain that the pricing is commensurate...
by Jeri Quinn | Jan 4, 2011 | Change to Goal Achievement & Implementation, Customer Service, Recession Proofing, Strategic Business Planning
They say what you don’t know won’t hurt you, but nothing could be further from the truth when you run a small business. If you operate based on “gut instinct,” or you make assumptions on how your business is performing without knowing the...
by Jeri Quinn | Dec 27, 2010 | Change to Goal Achievement & Implementation, Customer Service, Positive Thinking
As the new year starts and we question what we are going to do and how are we going to it in 2011, it pays to keep our perspective on what service we are providing and then set goals accordingly. One main purpose of goals is to set a plan in place that will help the...
by Jeri Quinn | Dec 9, 2010 | Client Loyalty/Experience, Customer Service, Marketing, Sales
According to author, Jeffrey Gitomer…”Customer Satisfaction is Worthless, Customer Loyalty is Priceless” – Apparently companies like Cosco understand the difference…They have been recognized as the leader in customer loyalty among warehouse retailers, rocketing from...
by Jeri Quinn | Nov 10, 2010 | Change to Goal Achievement & Implementation, Customer Service, Self-Leadership Mindset, Strategic Business Planning
Four Frequent Business Problems Expressed by Many Small Business Owners that Business Coaches Help You Address As you’re reading through the following problems, think about how help with strategy, tactics, accountability and results could mitigate these problems. The...
