The Nine Compelling Reasons That Customer Loyalty Drives Profitability And Cash Flow

The Nine Compelling Reasons That Customer Loyalty Drives Profitability And Cash Flow

(taken from the first chapter, read the whole chapter at www.customerloyaltyplaybook.com) More profit, The first one or two purchases generally cover the customer acquisition costs. Only after these do you realize profit from this customer. More revenues, Loyal...
Delegation: Are You an Enhancer or a Diminisher?

Delegation: Are You an Enhancer or a Diminisher?

John is a manager and has seven people who report to him. He grumbles that no one measures up to his skill level. Yes, he attempts to delegate the work that comes into the department to each of his employees. But he always finds fault with what they’ve done. It isn’t...

Make Your Head a Nice Place to Live (Authentic Self-Leadership)

“Thank you for a job well done!” (internal voice: No big deal) “Great results” (internal voice: You should have seen all the things that went wrong) “You can do that better than anyone else I know” (internal voice: I don’t believe that for a minute. You’re just...

How’s Your Company Culture? 12 Take-Aways from the Best Firms

I’ve been studying company culture for awhile now. At its’ best it drives profitability. At it’s worst you’re replacing staff every time you turn around. Who is responsible for creating your company’s culture? If  you’re the business owner, you are!!! That means you...

The Ocean of Wealth

As I write this I’m living and working in New York City. Everywhere I look there is abundant wealth. Between investment bankers, hedge funds, luxury shopping, big negotiated deals, skyscrapers being bought and sold, all kinds of businesses buying all kinds of...