Category Archives: Staff Retention

Are You and Your Business Partner Having Problems?

We all start businesses with good intentions. ‘We’ll both work hard. We‘re good friends and we respect each other. Our combined skills will be needed for the business to be successful. A partnership will help the business grow more quickly.’   Then life happens. One owner decides to get married and children come soon after […]

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Getting Employees to Deliver Results

Mark was aggravated. Shelly had just told him, ‘We’re not going to meet our projections.” She had created goals that were important to the organization. Without their completion, other departments couldn’t move forward. Now she and her team were falling short. What was he going to do? Get bossy and demanding? Question? Plead? Yell? Act […]

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Thanksgiving Every Day?

Tom, a business manager, told me. “I don’t have to thank my employees. They’re doing their jobs. That’s what they’re paid to do. I’ll thank and praise them when they do something extra.” Me: “Do you like to be praised? Do you like to be thanked?” Tom: “Sure, but only when I deserve it.” Me: […]

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Get off your ‘But’

“I liked everything you did on the project, but…” “You put in a lot of effort, but…” “I did everything you asked. But …” ‘But’ is a set up for negativity. It’s telling the listener that ‘the other shoe is about to drop’. It’s letting judgment come into the picture so the listener knows they […]

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Counting to 20

I have a pool at my house in PA, just beyond the Poconos. Now that the summer is winding down  the temp is in the 80’s during the day and the 60’s at night. That means the pool water is cooling down. Ohh! Pretty chilly when I’m getting in to swim my laps. I like […]

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Ideas to Build a Customer-Centric-Bottom-Line

How often do you acknowledge and praise each of your employees? The Problem: As a business owner or manager you get caught up in the daily tasks, the things you have to get done.  Because you are task and deadline focused, you sometimes forget to praise your employees, to acknowledge them for a job well […]

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Does Your Whole Organization Focus On Your Client All the Time?

The Problem: You have very dedicated staff who do their respective jobs well. However, sometimes they get caught up in back office functions, the minutia and the deadlines and forget that ultimately it’s all about the customer. Solution: At every meeting make sure there is an empty seat at the table. This includes planning meetings, […]

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What are you tolerating in your business?

A young Vice President in a financial services company was talking about his career and the accolades he got from his manager and the owner of the company. My client has demonstrated his superior team leadership skills with his operations team. He’s also doing a great job leveraging referrals to bring on new accounts. In […]

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