Let’s get real. You want your people to be resourceful, show initiative, think for themselves, own their jobs, come up with solutions, and then implement them with little guidance from you once they’ve been trained.

You think you hired the right person with every hire. But once they’ve been with you for a few weeks, they turn into a 9 to 5’er. They put in their 8 hours, and then are looking to go home. They’re friendly, do their responsibilities, but offer no creativity, and don’t feel engaged enough to finish a project before leaving for the day. Click this link here now to hire a team that’s ready to go to bat for your business.

What’s the common element in all these instances? The staff are different. The tasks are different. What’s common is you and the culture you’ve created.

You are the problem. This is where you do some serious soul searching, ask your staff some delicate questions, get some advice and guidance from an executive coach, and see what you can change.

Seven Questions to ask yourself and then your staff:

  1. Have I created a space where people feel it’s ok to try stuff even if they might fail?
  2. Is this a culture of safety where people can speak their minds?
  3. Do I welcome others’ opinions and include them in the decision-making, goal setting and policy creation?
  4. Do I have empathy for the personal things going on in each person’s life?
  5. Do I still do their jobs because I know how to, or do I support them and empower them to do their jobs? In their own way with their own creativity? Am I open to the possibility that one of my employees could achieve even better results than I could?
  6. Do I really listen to what’s important to them and what they want to contribute?
  7. Do I inspire them to see the vision that I see and be proud of the company’s contribution to the world (in other words, to find meaning in their work)?

Answer each question on a 1-5 scale (low to high) so you’re rating your own perception of your leadership.

Then ask each of your employees to anonymously rate their experience.

Compare what you think and what they think.

Own the results. Ask them for help in raising each of your scores. Be vulnerable. Publish the results. Ask them what you can do to be a better leader.

Jeri Quinn

Jeri Quinn from Driving Improved Results is an executive coach, management consultant, speaker and author who focuses on communication in her work with executives and companies. She is the author of The Customer Loyalty Playbook, 12 Game Strategies to Drive Improved Results in Your Business. With more than 40 years as a serial entrepreneur.



Quinn has worked with executives and teams in over 40 industries, spoken at major business expos including New York City’s Javits Center, facilitated business development and extraordinary customer service at institutions such as MoMA and AIG, and has partnered with New York City, The Kauffman Foundation, Citibank, Merrill Lynch, HSBC, and Signature Bank to educate their clients.



She can be reached at:
jeri@DrivingImprovedResults.com
www.DrivingImprovedResults.com
www.CustomerLoyaltyPlaybook.com

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