Ideas to Build a Customer-Centric-Bottom-Line
How often do you acknowledge and praise each of your employees?
The Problem: As a business owner or manager you get caught up in the daily tasks, the things you have to get done. Because you are task and deadline focused, you sometimes forget to praise your employees, to acknowledge them for a job well done. Then you wonder why they are not more productive and friendlier to the customers.
If you fail to appreciate your employees, you are throwing money away and actually causing lower productivity. People work harder when they feel better, when they earn praise for their work and effort. Think of yourself. When you got praise, didn’t you have a burst of energy, a sense that anything was possible, increased momentum to attack the next project?
I challenge you to do some ‘management by walking around’. Look for good things that each person is doing and give that person some gratitude. Make it a point to find something to praise at least twice in the morning and twice in the afternoon. You will see a huge difference in empowerment, energy, positivity and performance. Everyone looks to you as the person who leads the culture. A culture of appreciation will start with you and will positively effect productivity, the customer experience and your bottom line.
Explained in more depth on page 9 – 10 of my book, The Customer Loyalty Playbook, 12 Game Strategies to Drive Improved Results in Your Business.
Download the first chapter for f.r.e.e. from my websites.
Available at Amazon as a paperback or ebook.