Ideas to Build a Customer-Centric-Bottom-Line

Ideas to Build a Customer-Centric-Bottom-Line

How often do you acknowledge and praise each of your employees?

empty chair in meetingThe Problem: As a business owner or manager you get caught up in the daily tasks, the things you have to get done.  Because you are task and deadline focused, you sometimes forget to praise your employees, to acknowledge them for a job well done. Then you wonder why they are not more productive and friendlier to the customers.

Solution:

If you fail to appreciate your employees, you are throwing money away and actually causing lower productivity. People work harder when they feel better, when they earn praise for their work and effort. Think of yourself. When you got praise, didn’t you have a burst of energy, a sense that anything was possible, increased momentum to attack the next project?

I challenge you to do some ‘management by walking around’. Look for good things that each person is doing and give that person some gratitude. Make it a point to find something to praise at least twice in the morning and twice in the afternoon. You will see a huge difference in empowerment, energy, positivity and performance. Everyone looks to you as the person who leads the culture. A culture of appreciation will start with you and will positively effect productivity, the customer experience and your bottom line.

Explained in more depth on page 9 – 10 of my book, The Customer Loyalty Playbook, 12 Game Strategies to Drive Improved Results in Your Business.
Download the first chapter for f.r.e.e. from my websites.
Available at Amazon as a paperback or ebook.

Jeri Quinn
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Jeri Quinn from Driving Improved Results is an executive coach, management consultant, speaker and author who focuses on communication in her work with executives and companies. She is the author of The Customer Loyalty Playbook, 12 Game Strategies to Drive Improved Results in Your Business. With more than 40 years as a serial entrepreneur.



Quinn has worked with executives and teams in over 40 industries, spoken at major business expos including New York City’s Javits Center, facilitated business development and extraordinary customer service at institutions such as MoMA and AIG, and has partnered with New York City, The Kauffman Foundation, Citibank, Merrill Lynch, HSBC, and Signature Bank to educate their clients.



She can be reached at:
jeri@DrivingImprovedResults.com
www.DrivingImprovedResults.com
www.CustomerLoyaltyPlaybook.com


Jeri Quinn

Jeri Quinn from Driving Improved Results is an executive coach, management consultant, speaker and author who focuses on communication in her work with executives and companies. She is the author of The Customer Loyalty Playbook, 12 Game Strategies to Drive Improved Results in Your Business. With more than 40 years as a serial entrepreneur.

Quinn has worked with executives and teams in over 40 industries, spoken at major business expos including New York City’s Javits Center, facilitated business development and extraordinary customer service at institutions such as MoMA and AIG, and has partnered with New York City, The Kauffman Foundation, Citibank, Merrill Lynch, HSBC, and Signature Bank to educate their clients.

She can be reached at:
jeri@DrivingImprovedResults.com
www.DrivingImprovedResults.com
www.CustomerLoyaltyPlaybook.com

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