by Jeri Quinn | Dec 27, 2010 | Change to Goal Achievement & Implementation, Customer Service, Positive Thinking
As the new year starts and we question what we are going to do and how are we going to it in 2011, it pays to keep our perspective on what service we are providing and then set goals accordingly. One main purpose of goals is to set a plan in place that will help the...
by Jeri Quinn | Dec 9, 2010 | Client Loyalty/Experience, Customer Service, Marketing, Sales
According to author, Jeffrey Gitomer…”Customer Satisfaction is Worthless, Customer Loyalty is Priceless” – Apparently companies like Cosco understand the difference…They have been recognized as the leader in customer loyalty among warehouse retailers, rocketing from...
by Jeri Quinn | Nov 10, 2010 | Change to Goal Achievement & Implementation, Customer Service, Self-Leadership Mindset, Strategic Business Planning
Four Frequent Business Problems Expressed by Many Small Business Owners that Business Coaches Help You Address As you’re reading through the following problems, think about how help with strategy, tactics, accountability and results could mitigate these problems. The...
by Jeri Quinn | Oct 28, 2010 | Customer Service, Leadership
Sandbagging is a term most often used in the game of golf. In golf it refers to players who either miss shots on purpose or outright cheat by turning in a higher score than they actually shot. This affects the handicap that is given to non-professional golfers to help...
by Jeri Quinn | Sep 27, 2010 | Client Loyalty/Experience, Customer Service, Leadership
Nancy complains, “Why can’t they get their act together? This is so frustrating. The first person I talked to wasn’t even nice. The second person was much nicer but couldn’t make a decision. I got sent to a technician and got lost in their phone system. It turns out...
