Skip to main content
Government, Instructor-Led Leadership Management

NYC Leaders Get Better Outcomes by Becoming More Trusted Leaders

Trust is the oil that greases the wheels of getting things done. How does a leader build more trust?

At the request of DCAS (New York City Department of Citywide Administrative Services) we developed a leadership course that was offered repeatedly to all NYC agencies. It focused on how a leader builds trust and how impactful increased levels of trust can be in generating performance and change management. The course was considered so beneficial that four other agencies brought the course in-house to educate larger groups of their own leaders. (City University of New York (multiple campuses), Department of Youth and Community Development, Taxi and Limousine Commission, Housing Preservation and Development)

multicultural business persons smiling at the camera
Learn how we helped

How We Helped

The New York City government is constantly dealing with changing political leadership, budgets, staffing, regulations, environmental factors, and citizen expectations. Leaders and teams need to trust each other to achieve outcomes, navigate the complexity, collaborate, innovate, and perform as a team. Having leaders who know how to build trust can lead to reducing friction in the interactions that are the everyday work of the organization.

We delivered a one-day course entitled: How Leaders Build Trust, the Key to Performance and the Ability to Change. It was offered both remotely and in person.

The course objectives:

  • Define the characteristics of trust and assess each leader’s current levels of these characteristics
  • Explore factors of trust in different one-on-one leadership situations, as both leader and follower
  • Understand the neuroscience of trust and apply the neuroscience to leader communications
  • Learn a framework for measuring trust as low, conditional or high, and how to move others along the continuum to create change 
  • Learn and practice 4 tools that great leaders employ to generate trust
  • Compare how several thought leaders incorporate trust into their results-producing and leadership frameworks
  • Create action plans by exploring with each other what works in their city agencies to expand trust

Results Achieved

Across participating agencies, the training achieved the following outcomes:

  • Actionable follow-through, with each participant leaving with a personalized trust building action plan
  • Improved awareness of the importance of trust, more self-reflection and feedback from group members on personal levels of trust characteristics
  • Shared interactions with other participants about common obstacles and what works in their particular environment 
  • Tools and videos which they can use to build trust with their direct reports and teams
  • Inter-Agency Implementation Growth- referrals resulting in four additional agencies wanting this capability for their own leaders. (City University of New York (multiple campuses) . Department of Youth and Community Development, Taxi and Limousine Commission, Housing Preservation and Development)
“I’ve taken many courses through DCAS. This is the best one I’ve ever taken.”
Ready to Write Your Success Story?
Let's discuss how we can help your organization achieve similar results
Schedule Consultation