Insightful Analysis and Problem-Solving Skills for Real Situations
Engagement Overview
DCAS (New York City Department of Citywide Administrative Services) engaged us to deliver a full-day, instructor-led leadership development course designed for supervisors and managers across multiple NYC agencies. The program focused on strengthening strategic and critical thinking capabilities to improve decision-making, leadership effectiveness, and long-term planning in complex public-sector environments. It was found so valuable that three other agencies brought the course in-house for larger groups of their own leaders to benefit from. (Department of Education, City University of New York, Small Business Services) Also available virtually and in Spanish
We delivered a 7-hour, in-person course titled: Strategic and Critical Thinking: The Catalyst for High-Performance Leadership and Personal Growth
The course was structured to balance instruction, facilitated discussion, applied exercises, and reflection. Participants engaged with real-world public-sector scenarios and applied concepts directly to their roles and agency contexts.
Key components included:
- Differentiating strategic thinking vs. critical thinking and when to apply each
- Applying critical thinking to assess information, assumptions, and options
- Developing a strategic mindset aligned with organizational goals
- Crafting a practical strategic plan
- Creating a personalized action plan for immediate application on the job
