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The Senior Leadership Team Deepens Communication Skills and Practices using a New Project

The Executive Director of a non-profit organization had been working on changing the culture of the organization to be more collaborative, to share resources, and to encourage initiative. He had been working on his own leadership capabilities and mindset and wanted to invest in his senior leadership team to create more teamwork and better working relationships. The engagement’s focus: To enhance our ability to communicate, collaborate and generate a caring culture to benefit our clients and our staff.

How We Helped

We did a six-phase project consisting of an initial conference call to introduce the facilitator, take an initial reading on their perception of the existing teamwork and get people thinking about the project.

Then each participant took an assessment of their communication and motivation preferences. The following 1-on-1 debrief conversations with each participant involved each person becoming much more aware of their own preferences and exploring how each interacted with co-workers who had different preferences, as well as how this impacts their lives and their leadership.

The next phase consisted of two team-building days focused on people learning about each other’s preferences and how they were applied in the workplace and to daily activities and meetings.

A new project was introduced by the Executive Director, and the team collaboratively discussed, practicing their new skills/attitudes, how they would proceed. At the final group meeting, we again practiced the communication skills to make further progress on the project, reviewed goals from the previous meetings, debriefed on takeaways from the whole project, and defined next steps.

The project ended with a debrief meeting with the Executive Director, and a summary report was created.

Results Achieved

  • The group was asked to rate their ability to interact well as a group (on a scale of 1-low to 10-high at the kick-off meeting and again at the end of the project (a two-month time span). The score increased from 5.9 to 7.4.
  • In a survey at the end of the program, everyone felt they had improved and learned something about themselves and others. The average improvement score was halfway between some improvement and great improvement. They had achieved the main goal of the program: to co-create better collaborative and caring solutions to everyday problems/projects.
  • They also indicated that the long-term outcome of “being more sensitive to the communication styles and motivations of the staff they supervise” was developed much more quickly than anticipated.
  • It was observed that they took ownership of the new project and worked on it much more collaboratively . It was also observed that they went out to lunch together after the program, where they hadn’t done that earlier.
“I must say that progress is evident. Personally, I see members of the team reaching out/connecting more and others being more receptive.”
S.C, Manager
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