Improving your organization: So much to read and so little time to read it all. Want some help?
In the articles below I’ve done some summarizing for you. The ‘Loyalty Effect’ article gives you the highlights of that book. The ‘BlessingWhite’ article gives you the main findings of that study. The following articles pull together other things you need to run a successful business. Feel free to spread these articles around your organization. It’s part of having an organization with ‘distributed leadership versus centralized leadership.’
Keep checking back. We’ll be adding to this list.
by Jeri Quinn, Findings and Explanations from The Loyalty Effect by Fredrick Reichheld, case studies and qualitative research linking employee loyalty, client loyalty and profitability
A two page explanation of Jay Galbraith’s STAR model with questions that help you as the business owner assess all the interdependent parts of your business. This helps gives a framework for your problem solving strategies.