The Daily Scramble, Dealing with Change

Engaging Employees and Customers in a Connection Culture

What is a culture of connection and what does it do for the profitability of a company? In your industry who is eating who for lunch? (yes you’ll understand what I mean if you read through the article.) Years ago when I had my IT company we received a $1,000,000 RFP....

What kind of letter would you send to…A NEW LEADER?

Authors Larry Bossidy and Ram Charam in their book “Execution…The discipline of Getting Things Done” included a letter to a new leader. The letter not only outlines the points of the book, but also represents what can be described as a path to organizational...

Speaking Effectively: Apply Filters to Your Speaking

Have you ever found yourself with the proverbial “foot in your mouth” because of something you said?  We all do that sometimes – and often in situations where we then feel foolish or embarrassed.  I once heard a great way to filter your thoughts before they come out...

Distributed vs. Centralized Leadership

Henry has a decision to make. The disgruntled customer in front of him has a valid point. There had been a mix up on the part of Henry’s service team and things had not gone smoothly. It wasn’t the end of the world but the customer had been inconvenienced once and now...

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