The Daily Scramble, Dealing with Change
Happy New Year!
I'm looking forward to achieving new goals with fresh energy. This is a time for new beginnings and creative thinking. When the winds of change blow, some people build walls and others build windmills. --Chinese proverb. The picture above is an acroyoga (acrobatics...
I Refuse to Participate in the Recession.
People have been saying this for a couple of months and I was at a business holiday party this week where this was the theme. Some people say it's silly, but is it really? So what does it actually mean? Sure we recognize that The National Bureau of Economic Research...
Getting Yourself Motivated and Committed
Do you ever feel like you're having a lackluster day? Or maybe a lot of days are feeling that way lately. Are you blaming the economy because you're not motivated to do anything but procrastinate? Do you go through the motions of your day and do the required actions...
Is Your Customer Loyal Enough?
You've sold a product or a service. You've calculated your cost and sold it at a profit. So the sale is profitable, right? Not so fast. Is this the first sale to this customer? Have you calculated your customer acquisition cost? If you sold something for $100 and made...
Dancing with the Stars, Your Customers and Employees
Recently I was leading a workshop on Customer/Employee Loyalty which I entitled 'Dancing With The Stars'. Many of us have watched that TV show or a similar one called, "So You Think You Can Dance." Some of us have even tried some partner dancing, taken lessons, or...
The Amazing Olympics
Every four years I watch the Olympics and am captivated by the dedication of these world class athletes to the specific sports they specialize in. One of the best things about the Olympics to me is that TV time is dedicated to sports that don't usually make it on the...
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