Category Archives: Strategic Business Planning

Jeri Quinn and Joy Rosenthal on Balancing Work & Life and also Optimizing the Talents of Your Staff

Do you wonder about how to balance the responsibilities of being a CEO/Managing Partner and still have a personal life? And how do you optimize the talents of all your staff? Meet Joy Rosenthal of Rosenthal Law and Mediation who asks these questions. CEO Discussion Groups are peer advisory groups of CEO’s, Presidents, business owners, […]

Read more ...
How do you manage several businesses at once, delegating while reserving the things for yourself that you do best? 

How do you navigate the tricky waters  of having a business partner? Wouldn’t you like to hear about  that from someone who’s already been there?  How about managing several businesses at once, delegating while reserving the things for yourself that you do best?  Meet Lara Kisielewska, CEO of three marketing related domestic and international businesses who asks these questions. CEO […]

Read more ...
Are You and Your Business Partner Having Problems?

We all start businesses with good intentions. ‘We’ll both work hard. We‘re good friends and we respect each other. Our combined skills will be needed for the business to be successful. A partnership will help the business grow more quickly.’   Then life happens. One owner decides to get married and children come soon after […]

Read more ...
Counting to 20

I have a pool at my house in PA, just beyond the Poconos. Now that the summer is winding down  the temp is in the 80’s during the day and the 60’s at night. That means the pool water is cooling down. Ohh! Pretty chilly when I’m getting in to swim my laps. I like […]

Read more ...
Does Your Whole Organization Focus On Your Client All the Time?

The Problem: You have very dedicated staff who do their respective jobs well. However, sometimes they get caught up in back office functions, the minutia and the deadlines and forget that ultimately it’s all about the customer. Solution: At every meeting make sure there is an empty seat at the table. This includes planning meetings, […]

Read more ...
Super Bowl Ads or Customer Experience: Creating Buzz or Creating Buying?

What do we talk about most after the Super bowl? Why the ads, of course! We all look to see what ads were controversial, what ads were unique or funny, heart touching or innovative, progressive or repulsive.  Comments on ads get discussed at the Super Bowl parties, Tweet’ed, Facebook’ed, YouTube’d LinkedIn’ed, Pinterest’ed, Instagram’ed, blogged, talked […]

Read more ...
Employee Engagement in Action

I just attended the ‘Best Places to Work” lunch sponsored by Crains. Fifty businesses were selected out of the hundreds of thousands of businesses in New York City. These companies were voted in by their own employees who filled out assessments about why they love working there. Nationally only about 41% of employees are engaged; […]

Read more ...

In many organizations there is confusion about how new prospects become new clients. Leads fall through the cracks. Up-sell and cross-sell opportunities are missed. No one asks for referrals. Communication falters. Clients don’t get optimal service. Follow up is minimal. There isn’t a push for repeat business. How much of this happens in your organization? […]

Read more ...