by Jeri Quinn | Jan 4, 2011 | Change to Goal Achievement & Implementation, Customer Service, Recession Proofing, Strategic Business Planning
They say what you don’t know won’t hurt you, but nothing could be further from the truth when you run a small business. If you operate based on “gut instinct,” or you make assumptions on how your business is performing without knowing the...
by Jeri Quinn | Dec 27, 2010 | Change to Goal Achievement & Implementation, Customer Service, Positive Thinking
As the new year starts and we question what we are going to do and how are we going to it in 2011, it pays to keep our perspective on what service we are providing and then set goals accordingly. One main purpose of goals is to set a plan in place that will help the...
by Jeri Quinn | Dec 9, 2010 | Client Loyalty/Experience, Customer Service, Marketing, Sales
According to author, Jeffrey Gitomer…”Customer Satisfaction is Worthless, Customer Loyalty is Priceless” – Apparently companies like Cosco understand the difference…They have been recognized as the leader in customer loyalty among warehouse retailers, rocketing from...
by Jeri Quinn | Dec 2, 2010 | Change to Goal Achievement & Implementation, Creativity, Leadership, Positive Thinking, Self-Leadership Mindset
John Assaraf has been a leader in understanding how to use the most recent brain research to retrain the brain to work in our favor in creating health, wealth, and happy relationships. Since appearing in the Secret, he’s been a featured writer, speaker and thought...
by Jeri Quinn | Nov 30, 2010 | Sales
Do you remember the last time you went to a dealership to buy a car? Over the years, my experience never varies. I pull up at the dealership, and a sales person literally runs over to my car and tackles me before I can even get out of the front door. The sales...
