by Jeri Quinn | Oct 12, 2010 | Change to Goal Achievement & Implementation, Positive Thinking, Sales
How many times have you sat through a sales meeting or any meeting for that matter where you’ve heard someone make the suggestion: “We’ve got to think outside the box.” It’s a phrase that doesn’t need a whole lot of explanation. In fact, it’s seems like the perfect...
by Jeri Quinn | Oct 5, 2010 | Change to Goal Achievement & Implementation, Executive Coaching, Leadership
Which of these situations has happened to you? In your last meeting, did you walk out without a clear idea of what you were supposed to do? Have you looked around a meeting and wondered why all those people were invited? Have you calculated how much money your...
by Jeri Quinn | Sep 30, 2010 | Client Loyalty/Experience, Dance of Business, Leadership
Disneyworld has a customer experience story that illustrates how the customer experience is designed and choreographed like a dance – a memorable performance with staging, lighting, performers, music and a variety of other elements. The customer experience is the...
by Jeri Quinn | Sep 27, 2010 | Client Loyalty/Experience, Customer Service, Leadership
Nancy complains, “Why can’t they get their act together? This is so frustrating. The first person I talked to wasn’t even nice. The second person was much nicer but couldn’t make a decision. I got sent to a technician and got lost in their phone system. It turns out...
by Jeri Quinn | Sep 23, 2010 | Customer Service
When I started my information technology business in 1983, the last thing I thought about was how I was going to exit the business. That’s true of so many small business owners, especially owners of family owned businesses. I eventually sold the business and luckily...
