The Daily Scramble, Dealing with Change
Does Your Whole Organization Focus On Your Client All the Time?
The Problem: You have very dedicated staff who do their respective jobs well. However, sometimes they get caught up in back office functions with the best office furniture, go to this site to learn more and get the best quality, the minutia and the deadlines and...
What are you tolerating in your business?
A young Vice President in a financial services company was talking about his career and the accolades he got from his manager and the owner of the company. My client has demonstrated his superior team leadership skills with his operations team. He’s also doing a great...
The Nine Compelling Reasons That Customer Loyalty Drives Profitability And Cash Flow
(taken from the first chapter, read the whole chapter at www.customerloyaltyplaybook.com) More profit, The first one or two purchases generally cover the customer acquisition costs. Only after these do you realize profit from this customer. More revenues, Loyal...
Super Bowl Ads or Customer Experience: Creating Buzz or Creating Buying?
What do we talk about most after the Super bowl? Why the ads, of course! We all look to see what ads were controversial, what ads were unique or funny, heart touching or innovative, progressive or repulsive. Comments on ads get discussed at the Super Bowl parties,...
Could you run your business like Richard Branson?
I saw this on Richard Branson’s blog. “A business plan is only as good as one’s first contact with a customer. You have to make a good impression, or you may lose them for good … Having said that, every contact with a customer is extremely important, and lasting...
Delegation: Are You an Enhancer or a Diminisher?
John is a manager and has seven people who report to him. He grumbles that no one measures up to his skill level. Yes, he attempts to delegate the work that comes into the department to each of his employees. But he always finds fault with what they’ve done. It isn’t...
Contact Us:
Telephone: 212-923-5820
Or: 570-881-4261
E-mail: jeri@DrivingImprovedResults.com
610 5th Avenue, #833
New York, NY 10185
Finding making big changes difficult?
Organizational? Professional? Personal? Get insight, empathy and guidance in my blog. & emails.