The Daily Scramble, Dealing with Change
Getting Employees to Deliver Results
Mark was aggravated. Shelly had just told him, ‘We’re not going to meet our projections.” She had created goals that were important to the organization. Without their completion, other departments couldn’t move forward. Now she and her team were falling short. What...
And You think you’ve got problems!
In line with our discussion of creating successful outcomes, here are some funny pictures of results created by some people who just couldn’t get it right. You think you’ve got problems? Reply to me if you laughed. Is it the laughter of recognition?[rev_slider...
Now Here’s a Memorable Grocery Store Jingle Bells Video
Do you think these grocery store clerks care about customer experience? They are joyfully creating something people will remember a long time. I wonder how many hours they practiced to get the precision just right.
Happy Holidays: A Story About Customer Service Culture and Accountability
“We practice NEAT here”, said the manager. “What’s NEAT?” said the temp. “It’s an acronym. It stands for - say the customer’s Name, make Eye contact, Ask Questions and say Thank you. We really want the customer to experience how special she is. At our business we...
Check Out This Thanksgiving Video
Enjoy this joyful and heart warming video of a mother thanking those who saved her son’s life 10 years ago. No need to wait til Thanksgiving Day. Happy Thanksgiving every day!
Thanksgiving Every Day?
Tom, a business manager, told me. “I don’t have to thank my employees. They’re doing their jobs. That’s what they’re paid to do. I’ll thank and praise them when they do something extra.” Me: “Do you like to be praised? Do you like to be thanked?” Tom: “Sure, but only...
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