by Jeri Quinn | Jul 14, 2011 | Business coaching, Change to Goal Achievement & Implementation, Client Loyalty/Experience, Employee Engagement & Staff Retention, Leadership, Positive Thinking
I’ve been studying company culture for awhile now. At its’ best it drives profitability. At it’s worst you’re replacing staff every time you turn around. Who is responsible for creating your company’s culture? If you’re the business owner, you are!!! That means you...
by Jeri Quinn | Jun 30, 2011 | Business coaching, Client Loyalty/Experience, Customer Service, Employee Engagement & Staff Retention, Leadership, Recession Proofing
What is a culture of connection and what does it do for the profitability of a company? In your industry who is eating who for lunch? (yes you’ll understand what I mean if you read through the article.) Years ago when I had my IT company we received a $1,000,000 RFP....
by Jeri Quinn | Jun 28, 2011 | Business coaching, Executive Coaching, Leadership
Authors Larry Bossidy and Ram Charam in their book “Execution…The discipline of Getting Things Done” included a letter to a new leader. The letter not only outlines the points of the book, but also represents what can be described as a path to organizational...
by Jeri Quinn | Jun 23, 2011 | Business coaching, Communication
Have you ever found yourself with the proverbial “foot in your mouth” because of something you said? We all do that sometimes – and often in situations where we then feel foolish or embarrassed. I once heard a great way to filter your thoughts before they come out...
by Jeri Quinn | Jun 21, 2011 | Business coaching, Customer Service, Employee Engagement & Staff Retention, Executive Coaching, Leadership
Henry has a decision to make. The disgruntled customer in front of him has a valid point. There had been a mix up on the part of Henry’s service team and things had not gone smoothly. It wasn’t the end of the world but the customer had been inconvenienced once and now...
by Jeri Quinn | Jun 2, 2011 | Business coaching, Executive Coaching, Leadership, Recession Proofing
I was rereading the book “Good to Great” by Jim Collins the other day and it occurred to me that with all the talk about sustainability in business we should revisit some of those basic concepts covered in that book. The chapter on Fifth Level Leaders really hits home...
