by Jeri Quinn | Oct 17, 2014 | Business coaching, Change to Goal Achievement & Implementation, Creativity, Leadership
When I talk to business owners, I always ask “how is your customer service?” Generally they say, ‘Fine.’ Then they go on to talk about other problems with employees or revenue generation. Most companies today do not have to worry about leads as they hire b2b lead...
by Jeri Quinn | Sep 24, 2014 | Change to Goal Achievement & Implementation, Dance of Business, Employee Engagement & Staff Retention, Leadership, Marketing, New york small business training, Positive Thinking, Recession Proofing, Sales
How often do you acknowledge and praise each of your employees? The Problem: As a business owner or manager you get caught up in the daily tasks, the things you have to get done. Because you are task and deadline focused, you sometimes forget to praise your...
by Jeri Quinn | Aug 27, 2014 | Business coaching, Change to Goal Achievement & Implementation, Client Loyalty/Experience, Creativity, Dance of Business, Employee Engagement & Staff Retention, Leadership, Marketing, New york small business training, Positive Thinking, Recession Proofing, Sales, Self-Leadership Mindset, Strategic Business Planning
The Problem: You have very dedicated staff who do their respective jobs well. However, sometimes they get caught up in back office functions with the best office furniture, go to this site to learn more and get the best quality, the minutia and the deadlines and...
by Jeri Quinn | Aug 12, 2014 | Business coaching, Change to Goal Achievement & Implementation, Client Loyalty/Experience, Creativity, Executive Coaching, Leadership, New york small business training, Recession Proofing, Self-Leadership Mindset
A young Vice President in a financial services company was talking about his career and the accolades he got from his manager and the owner of the company. My client has demonstrated his superior team leadership skills with his operations team. He’s also doing a great...
by Jeri Quinn | Jul 9, 2014 | Business coaching, Change to Goal Achievement & Implementation, Client Loyalty/Experience, Customer Service, Dance of Business, Employee Engagement & Staff Retention, Leadership, Marketing, New york small business training, Positive Thinking, Self-Leadership Mindset
(taken from the first chapter, read the whole chapter at www.customerloyaltyplaybook.com) More profit, The first one or two purchases generally cover the customer acquisition costs. Only after these do you realize profit from this customer. More revenues, Loyal...
by Jeri Quinn | Feb 4, 2014 | Business coaching, Change to Goal Achievement & Implementation, Client Loyalty/Experience, Customer Service, Dance of Business, Employee Engagement & Staff Retention, Leadership, Marketing, New york small business training, Sales, Self-Leadership Mindset, Strategic Business Planning
What do we talk about most after the Super bowl? Why the ads, of course! We all look to see what ads were controversial, what ads were unique or funny, heart touching or innovative, progressive or repulsive. Comments on ads get discussed at the Super Bowl parties,...
