by Jeri Quinn | Oct 19, 2010 | Leadership, Self-Leadership Mindset
Jim has to make a decision. Tom is on the accounting team Jim supervises. Tom is a likeable person and he does his job fairly well. However, lately he’s been coming in late, taking long lunches, and being rather unfocused. He’s taking a long time to get regular work...
by Jeri Quinn | Oct 5, 2010 | Change to Goal Achievement & Implementation, Executive Coaching, Leadership
Which of these situations has happened to you? In your last meeting, did you walk out without a clear idea of what you were supposed to do? Have you looked around a meeting and wondered why all those people were invited? Have you calculated how much money your...
by Jeri Quinn | Sep 30, 2010 | Client Loyalty/Experience, Dance of Business, Leadership
Disneyworld has a customer experience story that illustrates how the customer experience is designed and choreographed like a dance – a memorable performance with staging, lighting, performers, music and a variety of other elements. The customer experience is the...
by Jeri Quinn | Sep 27, 2010 | Client Loyalty/Experience, Customer Service, Leadership
Nancy complains, “Why can’t they get their act together? This is so frustrating. The first person I talked to wasn’t even nice. The second person was much nicer but couldn’t make a decision. I got sent to a technician and got lost in their phone system. It turns out...
by Jeri Quinn | Sep 16, 2010 | Change to Goal Achievement & Implementation, Executive Coaching, Leadership, Self-Leadership Mindset
An executive recently lamented that she and her company had far too many projects going on. All of them were important, she said, but insufficient progress was being made on most. In fact, she described her company as being “very good at getting things 80% done!” “Why...
by Jeri Quinn | Aug 30, 2010 | Change to Goal Achievement & Implementation, Leadership
There are five frogs sitting on a log. One decides to jump off. How many are left sitting on the log? Five, because the one made a decision but never acted on it. We often make decisions and then don’t follow through. Managers at every level gripe about this. They...
