by Jeri Quinn | Aug 12, 2014 | Business coaching, Change to Goal Achievement & Implementation, Client Loyalty/Experience, Creativity, Executive Coaching, Leadership, New york small business training, Recession Proofing, Self-Leadership Mindset
A young Vice President in a financial services company was talking about his career and the accolades he got from his manager and the owner of the company. My client has demonstrated his superior team leadership skills with his operations team. He’s also doing a great...
by Jeri Quinn | Jul 9, 2014 | Business coaching, Change to Goal Achievement & Implementation, Client Loyalty/Experience, Customer Service, Dance of Business, Employee Engagement & Staff Retention, Leadership, Marketing, New york small business training, Positive Thinking, Self-Leadership Mindset
(taken from the first chapter, read the whole chapter at www.customerloyaltyplaybook.com) More profit, The first one or two purchases generally cover the customer acquisition costs. Only after these do you realize profit from this customer. More revenues, Loyal...
by Jeri Quinn | Feb 4, 2014 | Business coaching, Change to Goal Achievement & Implementation, Client Loyalty/Experience, Customer Service, Dance of Business, Employee Engagement & Staff Retention, Leadership, Marketing, New york small business training, Sales, Self-Leadership Mindset, Strategic Business Planning
What do we talk about most after the Super bowl? Why the ads, of course! We all look to see what ads were controversial, what ads were unique or funny, heart touching or innovative, progressive or repulsive. Comments on ads get discussed at the Super Bowl parties,...
by Jeri Quinn | Jun 28, 2013 | Client Loyalty/Experience, Dance of Business, New york small business training
Aren’t Repeat Clients the Same as Loyal Clients? – Most definitely not! What’s the difference? Suppose you lived in an urban area where there were multiple stores. About a block from where you live there is a dry cleaning business. It’s convenient because...
by Jeri Quinn | Jul 14, 2011 | Business coaching, Change to Goal Achievement & Implementation, Client Loyalty/Experience, Employee Engagement & Staff Retention, Leadership, Positive Thinking
I’ve been studying company culture for awhile now. At its’ best it drives profitability. At it’s worst you’re replacing staff every time you turn around. Who is responsible for creating your company’s culture? If you’re the business owner, you are!!! That means you...
by Jeri Quinn | Jun 30, 2011 | Business coaching, Client Loyalty/Experience, Customer Service, Employee Engagement & Staff Retention, Leadership, Recession Proofing
What is a culture of connection and what does it do for the profitability of a company? In your industry who is eating who for lunch? (yes you’ll understand what I mean if you read through the article.) Years ago when I had my IT company we received a $1,000,000 RFP....
