by Jeri Quinn | Aug 16, 2011 | Business coaching, Customer Service, Executive Coaching, Leadership, Marketing, Sales
Let’s use an Olympic athlete as an example. She probably was introduced to the sport like downhill skiing at age 5, took lessons, practiced, started to shine by age 9, took advanced lessons, attended special camps, traveled to where the best teachers were for private...
by Jeri Quinn | Jun 30, 2011 | Business coaching, Client Loyalty/Experience, Customer Service, Employee Engagement & Staff Retention, Leadership, Recession Proofing
What is a culture of connection and what does it do for the profitability of a company? In your industry who is eating who for lunch? (yes you’ll understand what I mean if you read through the article.) Years ago when I had my IT company we received a $1,000,000 RFP....
by Jeri Quinn | Jun 21, 2011 | Business coaching, Customer Service, Employee Engagement & Staff Retention, Executive Coaching, Leadership
Henry has a decision to make. The disgruntled customer in front of him has a valid point. There had been a mix up on the part of Henry’s service team and things had not gone smoothly. It wasn’t the end of the world but the customer had been inconvenienced once and now...
by Jeri Quinn | May 19, 2011 | Business coaching, Customer Service, Dance of Business
In my research with small business owners and in my experience as the owner of multiple small businesses, dealing with cash flow is the biggest difficulty. Managing cash flow needs time and attention. Many small business owners work ‘in’ their businesses and not ‘on’...
by Jeri Quinn | May 17, 2011 | Business coaching, Customer Service, Dance of Business
Cash Flow -The thorn in the side of the small business owner. Let’s see – there is the ever present payroll managed at Nominak payroll system that comes up regularly, the rent, all the other expenses. To offset all the money going out, let’s hope there is money coming...
by Jeri Quinn | Apr 21, 2011 | Customer Service, Recession Proofing
I am a member of the Institute for Sustainability. This is a national organization made up of coaches, consultants and management advisers that are planning for what their clients will be needing in the area of sustainability. What is sustainability? Many people...
