by Jeri Quinn | Jul 9, 2014 | Business coaching, Change to Goal Achievement & Implementation, Client Loyalty/Experience, Customer Service, Dance of Business, Employee Engagement & Staff Retention, Leadership, Marketing, New york small business training, Positive Thinking, Self-Leadership Mindset
(taken from the first chapter, read the whole chapter at www.customerloyaltyplaybook.com) More profit, The first one or two purchases generally cover the customer acquisition costs. Only after these do you realize profit from this customer. More revenues, Loyal...
by Jeri Quinn | Feb 4, 2014 | Business coaching, Change to Goal Achievement & Implementation, Client Loyalty/Experience, Customer Service, Dance of Business, Employee Engagement & Staff Retention, Leadership, Marketing, New york small business training, Sales, Self-Leadership Mindset, Strategic Business Planning
What do we talk about most after the Super bowl? Why the ads, of course! We all look to see what ads were controversial, what ads were unique or funny, heart touching or innovative, progressive or repulsive. Comments on ads get discussed at the Super Bowl parties,...
by Jeri Quinn | Jul 23, 2013 | Business coaching, Change to Goal Achievement & Implementation, Communication, Creativity, Dance of Business, Employee Engagement & Staff Retention, Leadership, Management Training, New york small business training, Positive Thinking, Recession Proofing, Sales, Self-Leadership Mindset
John is a manager and has seven people who report to him. He grumbles that no one measures up to his skill level. Yes, he attempts to delegate the work that comes into the department to each of his employees. But he always finds fault with what they’ve done. It isn’t...
by Jeri Quinn | Dec 5, 2012 | Business coaching, Change to Goal Achievement & Implementation, Communication, Dance of Business, Employee Engagement & Staff Retention, Leadership, Marketing, New york small business training, Recession Proofing, Strategic Business Planning
I just attended the ‘Best Places to Work” lunch sponsored by Crains. Fifty businesses were selected out of the hundreds of thousands of businesses in New York City, after a vote on the Labor Law Compliance Center website. These companies were voted in by their own...
by Jeri Quinn | Apr 5, 2012 | Employee Engagement & Staff Retention, Leadership, New york small business training, Self-Leadership Mindset
Business leaders take chances. They don’t always have crystal balls to predict the future. They pay attention to the pros and cons to mitigate the risk, they make a decision and act on it. Often courage is called for. Risking lots of money on developing a new product...
by Jeri Quinn | Mar 29, 2012 | Communication, Employee Engagement & Staff Retention, Leadership, Recession Proofing, Strategic Business Planning
In many organizations there is confusion about how new prospects become new clients. Leads fall through the cracks. Up-sell and cross-sell opportunities are missed. No one asks for referrals. Communication falters. Clients don’t get optimal service. Follow up is...
