by Jeri Quinn | Jun 21, 2011 | Business coaching, Customer Service, Employee Engagement & Staff Retention, Executive Coaching, Leadership
Henry has a decision to make. The disgruntled customer in front of him has a valid point. There had been a mix up on the part of Henry’s service team and things had not gone smoothly. It wasn’t the end of the world but the customer had been inconvenienced once and now...
by Jeri Quinn | Jun 2, 2011 | Business coaching, Executive Coaching, Leadership, Recession Proofing
I was rereading the book “Good to Great” by Jim Collins the other day and it occurred to me that with all the talk about sustainability in business we should revisit some of those basic concepts covered in that book. The chapter on Fifth Level Leaders really hits home...
by Jeri Quinn | Apr 19, 2011 | Executive Coaching, Leadership, Self-Leadership Mindset
When I first saw this video clip, it made me chuckle out loud. Take a minute to view it before you continue reading: How often do we find ourselves stuck? And do we wait for someone to come and help us out of our fix? Do we feel like we can’t take action without...
by Jeri Quinn | Mar 22, 2011 | Change to Goal Achievement & Implementation, Executive Coaching, Leadership, Positive Thinking, Self-Leadership Mindset
We’ve just celebrated St. Patrick’s Day. Some of us like to celebrate it all year long no matter what color the beer is. Leprechauns, shamrocks, pots of gold and the luck of the Irish are all part of the folklore surrounding this holiday. Let’s talk about luck. Some...
by Jeri Quinn | Mar 10, 2011 | Customer Service, Employee Engagement & Staff Retention, Executive Coaching, Leadership
Many of the Executive Coaching clients I’ve worked with seem to be unaware of the “Shadow” they cast as a Leader. It’s a shadow that reflects what a leader pays attention to, how they respond to crisis, deal with a disagreement, treat those around them, and behave in...
by Jeri Quinn | Mar 3, 2011 | Employee Engagement & Staff Retention, Executive Coaching, Leadership
As children and teenagers most of us have played on a sports team. Can you remember what it felt like to be part of a winning team or a losing team? Remember the elation you felt when your team won a big game and the despair of losing the big game or championship? It...
