by Jeri Quinn | Jul 9, 2014 | Business coaching, Change to Goal Achievement & Implementation, Client Loyalty/Experience, Customer Service, Dance of Business, Employee Engagement & Staff Retention, Leadership, Marketing, New york small business training, Positive Thinking, Self-Leadership Mindset
(taken from the first chapter, read the whole chapter at www.customerloyaltyplaybook.com) More profit, The first one or two purchases generally cover the customer acquisition costs. Only after these do you realize profit from this customer. More revenues, Loyal...
by Jeri Quinn | Feb 4, 2014 | Business coaching, Change to Goal Achievement & Implementation, Client Loyalty/Experience, Customer Service, Dance of Business, Employee Engagement & Staff Retention, Leadership, Marketing, New york small business training, Sales, Self-Leadership Mindset, Strategic Business Planning
What do we talk about most after the Super bowl? Why the ads, of course! We all look to see what ads were controversial, what ads were unique or funny, heart touching or innovative, progressive or repulsive. Comments on ads get discussed at the Super Bowl parties,...
by Jeri Quinn | Jul 23, 2013 | Business coaching, Change to Goal Achievement & Implementation, Communication, Creativity, Dance of Business, Employee Engagement & Staff Retention, Leadership, Management Training, New york small business training, Positive Thinking, Recession Proofing, Sales, Self-Leadership Mindset
John is a manager and has seven people who report to him. He grumbles that no one measures up to his skill level. Yes, he attempts to delegate the work that comes into the department to each of his employees. But he always finds fault with what they’ve done. It isn’t...
by Jeri Quinn | Jun 28, 2013 | Client Loyalty/Experience, Dance of Business, New york small business training
Aren’t Repeat Clients the Same as Loyal Clients? – Most definitely not! What’s the difference? Suppose you lived in an urban area where there were multiple stores. About a block from where you live there is a dry cleaning business. It’s convenient because...
by Jeri Quinn | Feb 6, 2013 | Business coaching, Dance of Business, Marketing, New york small business training, Sales
The Sales Executive Council did a study of the purchase of 20,000 different products. They asked the buyers about the criteria that most influenced their buying decision. Here are the results? 19% – the company’s reputation, brand and website 19% – the...
by Jeri Quinn | Dec 5, 2012 | Business coaching, Change to Goal Achievement & Implementation, Communication, Dance of Business, Employee Engagement & Staff Retention, Leadership, Marketing, New york small business training, Recession Proofing, Strategic Business Planning
I just attended the ‘Best Places to Work” lunch sponsored by Crains. Fifty businesses were selected out of the hundreds of thousands of businesses in New York City, after a vote on the Labor Law Compliance Center website. These companies were voted in by their own...
