Counting to 20

Counting to 20

I have a pool at my house in PA, just beyond the Poconos. Now that the summer is winding down  the temp is in the 80’s during the day and the 60’s at night. That means the pool water is cooling down. Ohh! Pretty chilly when I’m getting in to swim my laps. I like to be...
Peace, Love, Joy, Hope – Are They Real For You?

Peace, Love, Joy, Hope – Are They Real For You?

Our holiday wishes are all about peace, love, joy and hope.  Are we saying the same old things over and over without really meaning them? Or are we taking action consistent with our holiday sayings?  Gandhi says ‘Be the change you want to see in the world.’ What if we...
Ideas to Build a Customer-Centric-Bottom-Line

Ideas to Build a Customer-Centric-Bottom-Line

How often do you acknowledge and praise each of your employees? The Problem: As a business owner or manager you get caught up in the daily tasks, the things you have to get done.  Because you are task and deadline focused, you sometimes forget to praise your...
Does Your Whole Organization Focus On Your Client All the Time?

Does Your Whole Organization Focus On Your Client All the Time?

The Problem: You have very dedicated staff who do their respective jobs well. However, sometimes they get caught up in back office functions, the minutia and the deadlines and forget that ultimately it’s all about the customer. Solution: At every meeting make sure...