by Jeri Quinn | Mar 29, 2012 | Communication, Employee Engagement & Staff Retention, Leadership, Recession Proofing, Strategic Business Planning
In many organizations there is confusion about how new prospects become new clients. Leads fall through the cracks. Up-sell and cross-sell opportunities are missed. No one asks for referrals. Communication falters. Clients don’t get optimal service. Follow up is...
by Jeri Quinn | Jan 20, 2012 | Leadership, New york small business training, Recession Proofing
Knowing that my company’s purpose is all about ‘empowerment’ allows me to make clear decisions about what actions to take, both reactively and proactively. My coaching, consulting, content creation, mastermind group formation, marketing activities are filtered by the...
by Jeri Quinn | Jun 30, 2011 | Business coaching, Client Loyalty/Experience, Customer Service, Employee Engagement & Staff Retention, Leadership, Recession Proofing
What is a culture of connection and what does it do for the profitability of a company? In your industry who is eating who for lunch? (yes you’ll understand what I mean if you read through the article.) Years ago when I had my IT company we received a $1,000,000 RFP....
by Jeri Quinn | Jun 2, 2011 | Business coaching, Executive Coaching, Leadership, Recession Proofing
I was rereading the book “Good to Great” by Jim Collins the other day and it occurred to me that with all the talk about sustainability in business we should revisit some of those basic concepts covered in that book. The chapter on Fifth Level Leaders really hits home...
by Jeri Quinn | Apr 21, 2011 | Customer Service, Recession Proofing
I am a member of the Institute for Sustainability. This is a national organization made up of coaches, consultants and management advisers that are planning for what their clients will be needing in the area of sustainability. What is sustainability? Many people...
by Jeri Quinn | Jan 4, 2011 | Change to Goal Achievement & Implementation, Customer Service, Recession Proofing, Strategic Business Planning
They say what you don’t know won’t hurt you, but nothing could be further from the truth when you run a small business. If you operate based on “gut instinct,” or you make assumptions on how your business is performing without knowing the...
