by Jeri Quinn | Sep 15, 2011 | Business coaching, Customer Service, Sales
Perhaps one of the most important and often times forgotten skills is being aware of what is going on in the process during sales conversations. This is true in retail or business-to-business sales. Those who master the art of being aware of where the customer is and...
by Jeri Quinn | Aug 16, 2011 | Business coaching, Customer Service, Executive Coaching, Leadership, Marketing, Sales
Let’s use an Olympic athlete as an example. She probably was introduced to the sport like downhill skiing at age 5, took lessons, practiced, started to shine by age 9, took advanced lessons, attended special camps, traveled to where the best teachers were for private...
by Jeri Quinn | May 25, 2011 | Business coaching, Marketing, Sales
I was at breakfast with a friend the other day and we were talking about networking and building our respective businesses. “I don’t think I’m threatening enough.” He said. Excuse me. I wasn’t sure I heard him right so I asked him again. He reiterated that a very...
by Jeri Quinn | Mar 29, 2011 | Client Loyalty/Experience, Leadership, Marketing, Sales
“Selling’s hard,” she moaned, shoulders drooping. “I get told ‘No’ a lot more often than ‘Yes’ and I’m not sure how long I can keep this up.” How many times have we heard comments like this from a sales person? Selling is hard, but for many it’s harder than it needs...
by Jeri Quinn | Jan 11, 2011 | Customer Service, Sales
In a sales situation he (or she) who has the most certainty prevails. Are you certain of the value you and your organization bring to a client? Are you certain that what you provide is exactly what the client needs? Are you certain that the pricing is commensurate...
by Jeri Quinn | Dec 9, 2010 | Client Loyalty/Experience, Customer Service, Marketing, Sales
According to author, Jeffrey Gitomer…”Customer Satisfaction is Worthless, Customer Loyalty is Priceless” – Apparently companies like Cosco understand the difference…They have been recognized as the leader in customer loyalty among warehouse retailers, rocketing from...
