people around table


Drew just got done giving his staff of five the parameters of a new service they would be offering, how it would be rolled out, what the CEO wanted the company to be known for and what a high quality deliverable would look like.


Then he said, “Let’s now have a level 3 conversation*.”


Pat, knowing that a level 3 conversation was all about discovery and co-creating, said, ‘Let’s talk about how our clients will be best able to use this.”

Jeff added, “What are each of our ideas for incorporating it into our other offerings? He knew level 3 conversations ask questions that you don’t know the answers to because the group is going to create the together.

Emily was curious how they could organize their procedures and their resources to optimize their success. She got everyone’s input. Level 3 conversations make it welcoming for everyone to contribute.

Drew acknowledged his team. You are so inspiring to me. I trust that you’ll do a great job and create this in a more enhanced way than even our CEO had imagined.

Level 3 conversations are generated by a leader who proactively values his team’s input, trusts their intelligence and resourcefulness, let’s them take ownership, engages them through discovery and collaboration. He stimulates them to use their prefrontal cortexes (the front part of the brain) and to have neurotransmitters like serotonin, oxytocin and dopamine creating good feelings, positive relationships and high levels of productivity.

He’s known as a person who brings out the best in all his staff. Everyone wants to work for him because they are never made to feel threatened or defensive. He demands high quality but everyone knows he cares about them. Initiative and efficiency soar and more profit hits the bottom line.

It starts with awareness of what  level 1,level 2 and level 3 conversations are so that each person can observe their own behavior and make choices rather than just react to circumstances. Communication skills are like the oil that makes machinery work smoothly removing the friction so everything works faster and effortlessly.

If you would like to be this kind of a magnet leader, be known for inspiring high levels of productivity in all the teams you lead, and rise quickly in your organization, then let’s talk. Your first exploratory session is free.

*(Level 3 conversation is a term created by Judith Glaser in her methodology and her book Conversational IQ)

Jeri Quinn

Jeri Quinn from Driving Improved Results is an executive coach, management consultant, speaker and author who focuses on communication in her work with executives and companies. She is the author of The Customer Loyalty Playbook, 12 Game Strategies to Drive Improved Results in Your Business. With more than 40 years as a serial entrepreneur.

Quinn has worked with executives and teams in over 40 industries, spoken at major business expos including New York City’s Javits Center, facilitated business development and extraordinary customer service at institutions such as MoMA and AIG, and has partnered with New York City, The Kauffman Foundation, Citibank, Merrill Lynch, HSBC, and Signature Bank to educate their clients.


She can be reached at:

I told people what I was doing


Now I want to share the change journey. Will you join me? Sign up for my personal insights into how to make big change happen.

Get Our 5★ Rated Book

Customer Loyatly Playbook - 12 Game Strategies to Drive Improved Results in your BusinessRead First Chapter Free




Thank you. I will reply within 24 hours, unless this is a weekend or a US holiday.