by Jeri Quinn | Jun 23, 2011 | Business coaching, Communication
Have you ever found yourself with the proverbial “foot in your mouth” because of something you said? We all do that sometimes – and often in situations where we then feel foolish or embarrassed. I once heard a great way to filter your thoughts before they come out...
by Jeri Quinn | Jun 21, 2011 | Business coaching, Customer Service, Employee Engagement & Staff Retention, Executive Coaching, Leadership
Henry has a decision to make. The disgruntled customer in front of him has a valid point. There had been a mix up on the part of Henry’s service team and things had not gone smoothly. It wasn’t the end of the world but the customer had been inconvenienced once and now...
by Jeri Quinn | Jun 2, 2011 | Business coaching, Executive Coaching, Leadership, Recession Proofing
I was rereading the book “Good to Great” by Jim Collins the other day and it occurred to me that with all the talk about sustainability in business we should revisit some of those basic concepts covered in that book. The chapter on Fifth Level Leaders really hits home...
by Jeri Quinn | May 26, 2011 | Business coaching, Leadership
Since at least the time of Plato and Socrates some 2400 years ago, mankind has been implored to “know thyself,” in life and in business. Individually, this is often taken to mean knowing your strengths so you can leverage them and knowing your areas of weakness so you...
by Jeri Quinn | May 25, 2011 | Business coaching, Marketing, Sales
I was at breakfast with a friend the other day and we were talking about networking and building our respective businesses. “I don’t think I’m threatening enough.” He said. Excuse me. I wasn’t sure I heard him right so I asked him again. He reiterated that a very...
