by Jeri Quinn | May 17, 2011 | Business coaching, Customer Service, Dance of Business
Cash Flow -The thorn in the side of the small business owner. Let’s see – there is the ever present payroll managed at Nominak payroll system that comes up regularly, the rent, all the other expenses. To offset all the money going out, let’s hope there is money coming...
by Jeri Quinn | Apr 21, 2011 | Customer Service, Recession Proofing
I am a member of the Institute for Sustainability. This is a national organization made up of coaches, consultants and management advisers that are planning for what their clients will be needing in the area of sustainability. What is sustainability? Many people...
by Jeri Quinn | Mar 10, 2011 | Customer Service, Employee Engagement & Staff Retention, Executive Coaching, Leadership
Many of the Executive Coaching clients I’ve worked with seem to be unaware of the “Shadow” they cast as a Leader. It’s a shadow that reflects what a leader pays attention to, how they respond to crisis, deal with a disagreement, treat those around them, and behave in...
by Jeri Quinn | Jan 11, 2011 | Customer Service, Sales
In a sales situation he (or she) who has the most certainty prevails. Are you certain of the value you and your organization bring to a client? Are you certain that what you provide is exactly what the client needs? Are you certain that the pricing is commensurate...
by Jeri Quinn | Jan 4, 2011 | Change to Goal Achievement & Implementation, Customer Service, Recession Proofing, Strategic Business Planning
They say what you don’t know won’t hurt you, but nothing could be further from the truth when you run a small business. If you operate based on “gut instinct,” or you make assumptions on how your business is performing without knowing the...
