by Jeri Quinn | Sep 21, 2011 | Business coaching, Executive Coaching, Leadership, Self-Leadership Mindset
Leadership. Most people think of leading others when they hear or read the word, but self-leadership is even more important. How can you effectively lead others (whether on the job or at home) if you are not effectively living your own life? As I work with clients on...
by Jeri Quinn | Aug 16, 2011 | Business coaching, Customer Service, Executive Coaching, Leadership, Marketing, Sales
Let’s use an Olympic athlete as an example. She probably was introduced to the sport like downhill skiing at age 5, took lessons, practiced, started to shine by age 9, took advanced lessons, attended special camps, traveled to where the best teachers were for private...
by Jeri Quinn | Jun 28, 2011 | Business coaching, Executive Coaching, Leadership
Authors Larry Bossidy and Ram Charam in their book “Execution…The discipline of Getting Things Done” included a letter to a new leader. The letter not only outlines the points of the book, but also represents what can be described as a path to organizational...
by Jeri Quinn | Jun 21, 2011 | Business coaching, Customer Service, Employee Engagement & Staff Retention, Executive Coaching, Leadership
Henry has a decision to make. The disgruntled customer in front of him has a valid point. There had been a mix up on the part of Henry’s service team and things had not gone smoothly. It wasn’t the end of the world but the customer had been inconvenienced once and now...
by Jeri Quinn | Jun 2, 2011 | Business coaching, Executive Coaching, Leadership, Recession Proofing
I was rereading the book “Good to Great” by Jim Collins the other day and it occurred to me that with all the talk about sustainability in business we should revisit some of those basic concepts covered in that book. The chapter on Fifth Level Leaders really hits home...
