by Jeri Quinn | Mar 7, 2016 | Business coaching, Change to Goal Achievement & Implementation, Communication, Creativity, Customer Service, Dance of Business, Employee Engagement & Staff Retention, Executive Coaching, Leadership, New york small business training, Recession Proofing
Drew just got done giving his staff of five the parameters of a new service they would be offering, how it would be rolled out, what the CEO wanted the company to be known for and what a high quality deliverable would look like. Then he said, “Let’s now have a level...
by Jeri Quinn | Jan 26, 2016 | Business coaching, Change to Goal Achievement & Implementation, Creativity, Dance of Business, Leadership, Marketing, Recession Proofing
Mark was aggravated. Shelly had just told him, ‘We’re not going to meet our projections.” She had created goals that were important to the organization. Without their completion, other departments couldn’t move forward. Now she and her team were falling short. What...
by Jeri Quinn | Jan 26, 2016 | Just For Fun
In line with our discussion of creating successful outcomes, here are some funny pictures of results created by some people who just couldn’t get it right. You think you’ve got problems? Reply to me if you laughed. Is it the laughter of recognition?[rev_slider...
by Jeri Quinn | Dec 17, 2015 | Just For Fun
Do you think these grocery store clerks care about customer experience? They are joyfully creating something people will remember a long time. I wonder how many hours they practiced to get the precision just right.
by Jeri Quinn | Dec 17, 2015 | Business coaching, Change to Goal Achievement & Implementation, Client Loyalty/Experience, Communication, Customer Service, Dance of Business, New york small business training
“We practice NEAT here”, said the manager. “What’s NEAT?” said the temp. “It’s an acronym. It stands for – say the customer’s Name, make Eye contact, Ask Questions and say Thank you. We really want the customer to experience how special she is. At our business...
