Using Level 3 Conversations to Bring Out the Best in Your Staff

Using Level 3 Conversations to Bring Out the Best in Your Staff

 Drew just got done giving his staff of five the parameters of a new service they would be offering, how it would be rolled out, what the CEO wanted the company to be known for and what a high quality deliverable would look like. Then he said, “Let’s now have a level...
Does Your Whole Organization Focus On Your Client All the Time?

Does Your Whole Organization Focus On Your Client All the Time?

The Problem: You have very dedicated staff who do their respective jobs well. However, sometimes they get caught up in back office functions, the minutia and the deadlines and forget that ultimately it’s all about the customer. Solution: At every meeting make sure...