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Your Client as Your Business Asset

by Jeri Quinn | Aug 17, 2010 | Client Loyalty/Experience, Marketing

Certainly your clients are people; they are individuals you connect to in many ways. Perhaps they are the point person of the organization that is actually who is paying you. You connect by having a personal relationship as well as a professional relationship. Part of...

Nurture Marketing

by Jeri Quinn | Jul 29, 2010 | Client Loyalty/Experience, Customer Service, Marketing

There are two results from marketing according to JustUnderstandingData. There are the low hanging fruit, the leads from prospects that want to buy now and immediately enter your sales process. Secondly, there are the leads that are seeds which need to be planted and...

Validation and Client Loyalty

by Jeri Quinn | Jul 8, 2010 | Client Loyalty/Experience, Marketing, Positive Thinking, Sales

This is one of my favorite videos on Youtube. It’s all about positivity, smiling, attracting people by how you make each person feel. This is the basis of client loyalty, that personal connection that makes people want to be around you. Each person in this short video...

Selling is Believing; How to Prep for Your Next Sales Call

by Jeri Quinn | Jun 17, 2010 | Client Loyalty/Experience, Sales, Self-Leadership Mindset

Salespeople are motivated by several things, money and what money will buy, pride and accomplishment, status in the eyes of others. But the best salespeople, the ones whose customers keep coming back, realize that selling is about using their skills to make people...

Making the Customer Experience a Vacation Experience

by Jeri Quinn | Jul 17, 2009 | Client Loyalty/Experience

People When we go on vacation, we try to go with family and friends that we know we’ll enjoy. Of course, there are exceptions. We may not like certain family members or the friend of friends that happen to come, too. But by and large we’re planning an...

5 Leadership Lessons from the Dance Floor

by Jeri Quinn | Jun 19, 2009 | Client Loyalty/Experience, Dance of Business, Leadership

1. Dance full out. You can dance small or you can dance big. Have you watched ‘Dancing With the Stars’? Do the performers get any points for holding back? No, the judges want to see full expression and commitment to the movement. Are you committed to your...
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