by Jeri Quinn | Mar 7, 2016 | Business coaching, Change to Goal Achievement & Implementation, Communication, Creativity, Customer Service, Dance of Business, Employee Engagement & Staff Retention, Executive Coaching, Leadership, New york small business training, Recession Proofing
Drew just got done giving his staff of five the parameters of a new service they would be offering, how it would be rolled out, what the CEO wanted the company to be known for and what a high quality deliverable would look like. Then he said, “Let’s now have a level...
by Jeri Quinn | Dec 17, 2015 | Business coaching, Change to Goal Achievement & Implementation, Client Loyalty/Experience, Communication, Customer Service, Dance of Business, New york small business training
“We practice NEAT here”, said the manager. “What’s NEAT?” said the temp. “It’s an acronym. It stands for – say the customer’s Name, make Eye contact, Ask Questions and say Thank you. We really want the customer to experience how special she is. At our business...
by Jeri Quinn | Nov 24, 2014 | Business coaching, Client Loyalty/Experience, Customer Service, Positive Thinking
Happy Thanksgiving!! What are you thankful for? Or a better question: Are you thankful? Thankfulness is a state of being. It’s a mentality that you choose no matter what’s going on around you. When you are appreciative, you’re coming from a sense of abundance –...
by Jeri Quinn | Jul 9, 2014 | Business coaching, Change to Goal Achievement & Implementation, Client Loyalty/Experience, Customer Service, Dance of Business, Employee Engagement & Staff Retention, Leadership, Marketing, New york small business training, Positive Thinking, Self-Leadership Mindset
(taken from the first chapter, read the whole chapter at www.customerloyaltyplaybook.com) More profit, The first one or two purchases generally cover the customer acquisition costs. Only after these do you realize profit from this customer. More revenues, Loyal...
by Jeri Quinn | Feb 4, 2014 | Business coaching, Change to Goal Achievement & Implementation, Client Loyalty/Experience, Customer Service, Dance of Business, Employee Engagement & Staff Retention, Leadership, Marketing, New york small business training, Sales, Self-Leadership Mindset, Strategic Business Planning
What do we talk about most after the Super bowl? Why the ads, of course! We all look to see what ads were controversial, what ads were unique or funny, heart touching or innovative, progressive or repulsive. Comments on ads get discussed at the Super Bowl parties,...
by Jeri Quinn | Sep 15, 2011 | Business coaching, Customer Service, Sales
Perhaps one of the most important and often times forgotten skills is being aware of what is going on in the process during sales conversations. This is true in retail or business-to-business sales. Those who master the art of being aware of where the customer is and...
