by Jeri Quinn | Jan 12, 2012 | Change to Goal Achievement & Implementation, Employee Engagement & Staff Retention
One of my elementary teachers that I most remember is Mr. Stevens He was a good teacher and I learned a lot in his music class. But what I most remember about Mr. Stevens is that he walked around with a ruler. When anyone wasn’t paying attention or misbehaved, he...
by Jeri Quinn | Jul 28, 2011 | Business coaching, Employee Engagement & Staff Retention, Leadership
If change were an acronym, what would it be? C.H.A.N.G.E.: Constant Havoc Amidst Needy Grumbling Employees or C.H.A.N.G.E.: Challenging, Hostile, and No-Good Edicts (from management) or C.H.A.N.G.E.: Corrosive Headaches Arriving and Not Going (away) Effectively We...
by Jeri Quinn | Jul 14, 2011 | Business coaching, Change to Goal Achievement & Implementation, Client Loyalty/Experience, Employee Engagement & Staff Retention, Leadership, Positive Thinking
I’ve been studying company culture for awhile now. At its’ best it drives profitability. At it’s worst you’re replacing staff every time you turn around. Who is responsible for creating your company’s culture? If you’re the business owner, you are!!! That means you...
by Jeri Quinn | Jun 30, 2011 | Business coaching, Client Loyalty/Experience, Customer Service, Employee Engagement & Staff Retention, Leadership, Recession Proofing
What is a culture of connection and what does it do for the profitability of a company? In your industry who is eating who for lunch? (yes you’ll understand what I mean if you read through the article.) Years ago when I had my IT company we received a $1,000,000 RFP....
by Jeri Quinn | Jun 21, 2011 | Business coaching, Customer Service, Employee Engagement & Staff Retention, Executive Coaching, Leadership
Henry has a decision to make. The disgruntled customer in front of him has a valid point. There had been a mix up on the part of Henry’s service team and things had not gone smoothly. It wasn’t the end of the world but the customer had been inconvenienced once and now...
by Jeri Quinn | May 4, 2011 | Business coaching, Employee Engagement & Staff Retention
This week we are taking an in-depth look at the 2011 BlessingWhite study on employee engagement. In Tuesday’s post we looked at the key findings and asked questions about how they apply to your organization and you as a leader. In this post we’ll consider some of the...
