by Jeri Quinn | Apr 6, 2016 | Business coaching, Communication, Creativity, Dance of Business, Leadership, Management Training, New york small business training, Recession Proofing, Self-Leadership Mindset, Strategic Business Planning
We all start businesses with good intentions. ‘We’ll both work hard.. We‘re good friends and we respect each other. Our combined skills will be needed for the business to be successful. A partnership will help the business grow more quickly.’ Then life happens. One...
by Jeri Quinn | Mar 7, 2016 | Business coaching, Change to Goal Achievement & Implementation, Communication, Creativity, Customer Service, Dance of Business, Employee Engagement & Staff Retention, Executive Coaching, Leadership, New york small business training, Recession Proofing
Drew just got done giving his staff of five the parameters of a new service they would be offering, how it would be rolled out, what the CEO wanted the company to be known for and what a high quality deliverable would look like. Then he said, “Let’s now have a level...
by Jeri Quinn | Dec 17, 2015 | Business coaching, Change to Goal Achievement & Implementation, Client Loyalty/Experience, Communication, Customer Service, Dance of Business, New york small business training
“We practice NEAT here”, said the manager. “What’s NEAT?” said the temp. “It’s an acronym. It stands for – say the customer’s Name, make Eye contact, Ask Questions and say Thank you. We really want the customer to experience how special she is. At our business...
by Jeri Quinn | Nov 21, 2015 | Business coaching, Employee Engagement & Staff Retention, Leadership, New york small business training, Positive Thinking
Tom, a business manager, told me. “I don’t have to thank my employees. They’re doing their jobs. That’s what they’re paid to do. I’ll thank and praise them when they do something extra.” Me: “Do you like to be praised? Do you like to be thanked?” Tom: “Sure, but only...
by Jeri Quinn | Nov 11, 2015 | Business coaching, Communication, Employee Engagement & Staff Retention, Leadership, New york small business training, Positive Thinking
“I liked everything you did on the project, but…” “You put in a lot of effort, but…” “I did everything you asked. But …” ‘But’ is a set up for negativity. It’s telling the listener that ‘the other shoe is about to drop’. It’s letting judgment come into the picture so...
by Jeri Quinn | Sep 2, 2015 | Business coaching, Change to Goal Achievement & Implementation, Dance of Business, Leadership, Marketing, New york small business training, Positive Thinking, Self-Leadership Mindset, Strategic Business Planning
I have a pool at my house in PA, just beyond the Poconos. Now that the summer is winding down the temp is in the 80’s during the day and the 60’s at night. That means the pool water is cooling down. Ohh! Pretty chilly when I’m getting in to swim my laps. I like to be...
