by Jeri Quinn | Jul 9, 2014 | Business coaching, Change to Goal Achievement & Implementation, Client Loyalty/Experience, Customer Service, Dance of Business, Employee Engagement & Staff Retention, Leadership, Marketing, New york small business training, Positive Thinking, Self-Leadership Mindset
(taken from the first chapter, read the whole chapter at www.customerloyaltyplaybook.com) More profit, The first one or two purchases generally cover the customer acquisition costs. Only after these do you realize profit from this customer. More revenues, Loyal...
by Jeri Quinn | Jul 23, 2013 | Business coaching, Change to Goal Achievement & Implementation, Communication, Creativity, Dance of Business, Employee Engagement & Staff Retention, Leadership, Management Training, New york small business training, Positive Thinking, Recession Proofing, Sales, Self-Leadership Mindset
John is a manager and has seven people who report to him. He grumbles that no one measures up to his skill level. Yes, he attempts to delegate the work that comes into the department to each of his employees. But he always finds fault with what they’ve done. It isn’t...
by Jeri Quinn | Jun 25, 2012 | Business coaching, Change to Goal Achievement & Implementation, Leadership, New york small business training, Positive Thinking, Self-Leadership Mindset
“Thank you for a job well done!” (internal voice: No big deal) “Great results” (internal voice: You should have seen all the things that went wrong) “You can do that better than anyone else I know” (internal voice: I don’t believe that for a minute. You’re just...
by Jeri Quinn | Aug 18, 2011 | Business coaching, Positive Thinking, Self-Leadership Mindset
To borrow a phrase, “it’s the little things in life that matter”. This is so true when talking about improving our lives. How often is it that when we accomplish the little things in our lives they quickly add up to huge results? It’s true in life and business....
by Jeri Quinn | Jul 14, 2011 | Business coaching, Change to Goal Achievement & Implementation, Client Loyalty/Experience, Employee Engagement & Staff Retention, Leadership, Positive Thinking
I’ve been studying company culture for awhile now. At its’ best it drives profitability. At it’s worst you’re replacing staff every time you turn around. Who is responsible for creating your company’s culture? If you’re the business owner, you are!!! That means you...
by Jeri Quinn | Apr 14, 2011 | Positive Thinking, Self-Leadership Mindset
As I write this I’m living and working in New York City. Everywhere I look there is abundant wealth. Between investment bankers, hedge funds, luxury shopping, big negotiated deals, skyscrapers being bought and sold, all kinds of businesses buying all kinds of...
