by Jeri Quinn | Jun 8, 2007 | Client Loyalty/Experience, Creativity, Positive Thinking, Self-Leadership Mindset
Here are some numbers dealing with customer loyalty. It has been proven that organizations with high levels of loyal customers typically grow sales at 2X the rate of their competition. It costs 5 times as much to get a new customer than to keep an existing customer....
by Jeri Quinn | May 16, 2007 | Client Loyalty/Experience, Self-Leadership Mindset, Strategic Business Planning
The Hedgehog Concept’ comes from Jim Collins’ book Good to Great. After analyzing companies that had met his criteria for explosive and sustained growth, he discovered that they had achieved an understanding of their sweet spot of impenetrable strength and...
by Jeri Quinn | May 9, 2007 | Change to Goal Achievement & Implementation, Positive Thinking, Self-Leadership Mindset, Strategic Business Planning
Last week I gave reasons why written goals are so much more effective than no goals or unwritten goals. This week I’d like to introduce you to ‘WHY SMART” goals. Apply these parameters to your goals and you’ll be much more likely to achieve...
